Frequently Asked Questions
We currently offer one product: a 3-piece kitchen towel set. Each towel in the set features a unique design that complements the others, perfect for adding style and function to your kitchen.
Our towels are made from high-quality 100% cotton—they’re soft, absorbent, and durable for everyday kitchen use.
We recommend machine washing in cold water with like colors. Tumble dry on low heat. Avoid bleach and fabric softeners for best results and longevity.
If our towel set is sold out, don’t worry—we’re working on restocking! You can sign up for restock notifications directly on the product page or join our email list for updates.
We restock in small batches. While we don’t have fixed dates, we aim to replenish popular items as soon as possible. Be sure to follow us on social media or subscribe to our newsletter to stay in the loop.
At this time, we’re focused on individual sales, but if you’re interested in placing a bulk order or discussing wholesale opportunities, please contact us at Contact@oklabrown.com.
Orders & Shipping
Orders typically ship within 2–4 business days from the date of purchase. You’ll receive a confirmation email with tracking information once your order ships.
Currently, we only ship within the United States.
Once your order ships, you’ll receive a tracking number via email. You can use that link to follow your package until it arrives.
If you made a mistake on your shipping address, please contact us
immediately at Contact@oklabrown.com. If the order hasn’t shipped yet, we’ll do our best to update it before it goes out.
If your order hasn’t been processed yet, we can usually modify or cancel it. Please reach out to us as soon as possible with your order number and request at Contact@oklabrown.com
We’re so sorry for the mix-up! Please email us at Contact@oklabrown.com with your order number and a photo (if possible), and we’ll make it right as quickly as we can.
Returns, Exchanges & Refunds
If you're not satisfied with your purchase, you can request a return within 14 days of delivery. Items must be unused and in their original packaging.
Email us at Contact@oklabrown.com with your order number and reason for return. We’ll guide you through the next steps.
Because we are a small business with limited inventory, we currently do not offer direct exchanges. If you’d like a different item, we recommend returning your original order and placing a new one.
Once your return is received and inspected, we’ll issue a refund to your original payment method. This typically takes 5–10 business days, depending on your bank or card provider.
We inspect all items carefully, but if something isn’t right, please contact us within 7 days of delivery with a photo and description of the issue. We’ll take care of it.
At this time, we’re focused on individual sales, but if you’re interested in placing a bulk order or discussing wholesale opportunities, please contact us at Contact@oklabrown.com.